Total customer satisfaction is always guaranteed!

General FAQ

What are the delivery charges for orders from the website?

Shipping within the US is Free!  Shipping outside of the US will incur a shipping charge based on the country the item will be shipped to.

Which payment methods are accepted in the Online Shop?

We accept all forms of major credit cards through Paypal.

How long will delivery take?

Once the customer submits a payment, the package will be shipped within 2 business days.  Usually from then it takes 3-5 days for delivery.

How secure is shopping on Lashfactory.com? Is my data protected?

Your security and privacy is extremely important to us.  Your information will never be sold or shared with anyone.

What exactly happens after ordering?

After we recieve your order, we will ship your package within 48 Hours.  Usually the same day M-F if your order is received by 11am CST.

What is your return Policy

Your complete satisfaction is our #1 goal.  If you don’t love the product simply contact us with your order information and we will work with you to insure a full refund of your purchase price.

Does Lash Factory test on Animals?

We love our Fury Friends! No animal testing is conducted or commissioned for finished products made by Lash Factory Cosmetics.

Do you offer product Samples?

In order to reduce our environmental impact, Lash Factory has chosen not to offer product samples. However, with the benefit of our 100% satisfaction guarantee you can effectively try our products risk-free!

3D Fiber Lash Mascara FAQ

The Fibers are getting in my eyes. How do I prevent this?

Practice makes perfect! With proper application the fibers will stay on your lashes and out of your eyes!  We recommend that you only apply the fibers to the upper half of your lashes.  Also, apply them very gently.  If you apply too many fibers they are more likely to fall into your eyes.  Be sure to use plenty sealing gel before and after fiber application.  The fibers need the gel to adhere to.  Follow these tips and you will have perfect 3D Fiber lashes!  Still have questions?  Email us! Our trained Makeup artists are also always available to help.

Do I need to apply traditional mascara before I apply 3D Fiber Lashes?

This step is totally optional!  Some women like to apply regular mascara before applying 3D Fiber Lashes, but our 3D Fiber Lashes can be applied alone with fantastic results!  We recommend you try it both ways and see what you prefer.

What are your 3D Fiber Lashes made of?

Lash Factory takes the safety of your eyes serious!  We only use the highest quality ingredients to insure the safety and quality of our products.  We have listed the ingredients for each of our products on their product pages.

I wear contacts, Can I wear 3D Fiber lashes?

Yes!  Our 3D Fiber mascara can be worn by contact lens wearers.  But, just like any other eye makeup product, be sure to avoid applying the product too close to your eye.  We recommend only applying the fibers to the upper half of your lashes to keep the fibers out of your eyes and away from your contacts!

How long will the tubes last?

With average use, our 3D Fiber Lashes will last for up to 80 applications per set.

How do I remove my 3D Fiber Lashes?

Our 3D Fiber Lashes are super easy to remove!  They come off with warm water and your normal cleanser.

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One Thought to “F.A.Q.”

  1. Melissa shore

    Im a makeup artist..ive used your lash fibers and i love your products.
    thank you

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